Frequently Asked Questions

There are a few reasons why your email may not be working. The first reason may be that our mail server is temporarily down, which takes an average of five minutes to fix. The second reason may be that you have an incorrect user ID or password. Another reason your email may not be working is that your mail settings are incorrect.

How do I set my email up?

We set up your email for you after you select a few options. First, you need to select a mail client such as, Microsoft Outlook, or Outlook Express that you will be using on your computer. Then, you select an email address, user name, and password, and we take care of the rest. You will need to setup your mail program with our settings by calling our technical support department.

Here is our mail server information:

Incoming Mail Server: mail.webt.com

Outgoing Mail Server: mail.webt.com

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What if I don’t remember my user name and password?

We ensure online security and privacy. If you have forgotten your user name or password, you can call a technician directly to receive the information.

Why isn’t my website working? How come the pages aren’t coming up?

There are several reasons why your website may not be working. First, our Informatika server may be temporarily down. This means there has been a technical error and we will need to recover it. Wait approximately 30 minutes, and try again. Second, it could mean our Internet connection is down. After 30 minutes, call an Webt.com technician to research the problem. In specific cases, if you make changes to your own website, a page may have not uploaded correctly.

My statistics are not accurate. What is the problem?

The problem may be that the statistics aren’t running accurately on our Informatika server. If this problem arises, contact the technical department to re-run your statistical report immediately.

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How do I make changes to my website?

You can edit your website yourself using any web page editing software that you are familiar with. Changes can be updated using FTP. If your website uses more advanced programming, you can contact your Internet Consultant to discuss the changes you would like to make.

I just made changes to my website. Why aren’t they showing up?

If you made changes to your website and they aren’t showing up, refresh the page on your Internet browser.

Can you update my site even if you did not originally design it?

Yes, if you have the site on file or CD. We specialize in site redesigns and reconstructions for original sites. We can add interactive applications and customized features to enhance your current website.

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What do I do if I have a technical problem?

For all technical problems you can call the Webt.com Service Line, email, go to our website, or contact your personal Internet Consultant directly:
Phone: 1-888-249-9503
Email: support@webt.com

Is there an emergency number to call if I can’t reach a technician?

If you are not able to reach a technician directly, there will be an operator available during standard business hours of 8:30 A.M to 5 P.M. to report your concern. If you encounter a technical problem outside of the 8:30 A.M. to 5 P.M. business hours, please leave an emergency message on our voice mail system. Your call will be returned as soon as possible.

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